Terms and Conditions

This is a legally binding contract between the owner of Hot Dog Haven Holidays and the holiday guest (also referred to as “you”). The contract comes into existence when payment is received and a booking confirmation is issued to the holiday guest.

 

1. Age and Responsibility

  • Eligibility: The holiday guest must be over 18 years of age.

  • Party Responsibility: You are responsible for ensuring all members of your holiday party accept and adhere to these terms and conditions.

 

2. Number of Guests

  • Maximum Occupancy: The property is limited to a maximum of 8 guests.

    • If more people than agreed are found to be using the property, it will be considered a breach of contract.

    • In such an event, the holiday guest and their party will be asked to leave immediately without any refund.

  • Sub-letting: Sub-letting or assignation of the let is prohibited.

 

3. Dogs

  • Requirements: Dogs must be house-trained, and the number must not exceed what was agreed at the time of booking.

    • A change in the approved number of dogs is considered a breach of contract.

  • Supervision: Dogs must not be left unaccompanied on the property.

  • Furniture: Pets are allowed on the furniture provided (please use the throws provided). Dogs are not allowed on the beds unless you bring your own bedding (fitted sheet, duvet cover, and pillowcases).

  • Liability: You are liable for any damage caused by your pet(s), and an additional cleaning charge may apply.

  • Safety and Cleanliness:

    • The booking agent is not responsible for any accident or injury to a pet during your stay.

    • You must respect the property, veranda, and park by picking up any dog litter immediately.

    • Dogs should be kept on a lead at all times around the park.

 

4. Parking

Hot Dog Haven Hideaway

  • There is allocated parking directly opposite the caravan.

  • Please Note: Do not park on the grass beside the caravan; only use the designated parking in front.

  • The small road outside the property is a one-way system that must be strictly adhered to.

Hot Dog Haven Retreat

  • There are two allocated parking spaces designated for the caravan.

 

5. Arrival and Departure Time

  • Arrival: The property will be available from 4 pm on the day of arrival.

  • Departure: The property must be vacated by 10 am on the day of departure.

    • Late departures will incur an additional charge.

  • Keys: Information regarding keys and collection procedures will be provided on the day of arrival.

 

6. Cleaning

  • Expectations: The holiday guest and their party are expected to leave the property in a clean and tidy condition.

    • This includes stripping used beds and emptying the bins upon departure.

  • Additional Charges: The owner reserves the right to charge extra for cleaning if the property is not left in a condition similar to its state at the start of your holiday.

 

7. Electric Car Charging

  • Prohibition: Charging your car or any party member’s car from the property is strictly prohibited.

    • Breaking this rule may result in immediate eviction and an additional charge.

  • Alternatives: Car charging points are available in the main car park and near the lake.

 

8. Smoking & Vaping

  • Smoking and vaping are not permitted inside the property or on the veranda.

 

9. Lost Keys

  • Procedure: Lost keys must be reported immediately.

  • Charge: A £20 fee will be charged for replacing lost keys.

 

10. Music & Loud Noise

  • Quiet Hours: No loud noise or music should be played between 11 pm and 8 am.

  • Respect: You are expected to respect the quiet of the park and other guests.

    • Failure to comply may result in you and your party being asked to leave.

 

11. Liability

  • The booking agent does not assume responsibility for your personal possessions.

  • Risk: Vehicles and possessions are at your own risk.

  • Children: Children must be supervised at all times.

  • Service Outages: No compensation is provided for any temporary outage of electricity, gas, water, internet connection, or television service.

 

12. Breakages

  • Condition: You must maintain the property, fixtures, fittings, and all contents in the same state of repair as found at the start of your holiday.

  • Reporting: Any accidental damage or breakages should be reported to the owner before departure.

  • Charges: The owner reserves the right to levy additional charges for any damage or breakages.

 

13. Miscellaneous

  • Description Changes: While every effort is made to accurately describe the property, park, and surrounding area, alterations and changes over time may occur. No refunds will be provided for such discrepancies.

  • Property Access: The owner reserves the right to enter the property at a reasonable time for emergencies or remedial repair work.

  • Behavior:

    • The owner may ask you to leave without a refund if your behavior, or that of your party, is deemed unacceptable or unreasonable.

    • The booking agent reserves the right to refuse entry to anyone deemed unsuitable or incapable of taking charge of the property.

 

14. Complaints

  • Reporting: It is your responsibility to report any issues or problems immediately upon arrival, giving the booking agent the opportunity to address them.

  • Failure to Report: If issues are not reported promptly, no subsequent claims will be entertained.

  • Resolution: The owner will make every effort to rectify any identified problems as soon as reasonably possible.

 

15. Bookings

  • Deposit: A £100 booking deposit is required within 24 hours of the provisional booking to secure the requested dates. This deposit also acts as your breakage deposit.

    • The booking is provisional until the deposit is paid in full, at which point it becomes confirmed. Until confirmed, cancellations can be made without prior notice.

  • Balance: The remaining balance is due no later than 8 weeks before arrival.

    • Failure to pay on time will result in cancellation and the deposit being retained.

  • Short Notice Bookings: Bookings made less than 8 weeks before the arrival date must be paid in full at the time of booking.

 

16. Cancellation by the Holiday Guest

  • Notification: Cancellation requests should be emailed to: .

  • Refund Policy:

    • More than 8 Weeks Before Arrival: Full refund.

    • Less Than 8 Weeks but More Than 1 Week Before Arrival: £100 will be retained.

    • 1 Week or Less Before Arrival: The full balance will be retained.

  • Insurance: We strongly recommend taking out travel insurance to cover any cancellations.

  • Amendments:

    • Booking amendments may be requested, subject to availability, and are not guaranteed.

    • Amendments will not be considered if the arrival date is less than two weeks away; an amendment fee may apply.

 

17. Cancellation by the Property Owner

  • In the unlikely event that the property becomes unavailable due to unforeseen circumstances, the holiday guest will be entitled to a full refund.

  • Limitation: The owner is only liable to return the payment received; no compensation or consequential losses shall be payable.

 

18. Return of Breakage Deposit

  • Your £100 booking/breakage deposit will be returned within 48 hours of departure unless deductions need to be made (refer to Cleaning & Breakages).

    • In cases where deductions apply, the adjusted deposit will be returned within 2 weeks of departure.

 

By completing your booking, you acknowledge that you have read, understood, and agreed to abide by these Terms & Conditions.